Category: Cybersecurity Page 8 of 9

Whether you work remotely or in an office, the line between personal and work tasks can become blurred when working on your company computer. If you’re in front of a computer for most of your time during work, then it’s not unusual to get attached to your desktop PC.

Over time, this can lead to doing personal things on a work computer. At first, it might just be checking personal email while on a lunch break. But as the line continues to get crossed, it can end up with someone using their work computer just as much for personal reasons as work tasks.

In a survey of over 900 employees, it was found that only 30% said they never used their work PC for personal activities. The other 70% admitted to using their work computer for various personal reasons.

Some of the non-work-related things that people do on a work computer include:

Reading and sending personal email
Scanning news headlines
Shopping online
Online banking
Checking social media
Streaming music
Streaming videos/movies

It’s a bad idea to mix work and personal, no matter how much more convenient it is to use your work PC for a personal task during the day. You can end up getting reprimanded, causing a data breach at your company, or possibly losing your job.

Here are several things you should never do on your work PC.

1. Save Your Personal Passwords in the Browser

Many people manage their passwords by allowing their browser to save and then auto-fill them. This can be convenient, but it’s not very secure should you lose access to that PC.

When the computer you use isn’t yours, it can be taken away at any time for a number of reasons, such as an upgrade, repair, or during an unexpected termination.

If someone else accesses that device and you never signed out of the browser, that means they can leverage your passwords to access your cloud accounts.

Not all older PCs are stored in a storeroom somewhere or destroyed. Some companies will donate them to worthy causes, which could leave your passwords in the hands of a stranger if the PC hasn’t been wiped properly.

2. Store Personal Data

It’s easy to get in the habit of storing personal data on your work computer, especially if your home PC doesn’t have a lot of storage space. But this is a bad habit and leaves you wide open to a couple of major problems:

Loss of your files: If you lose access to the PC for any reason, your files can be lost forever

Your personal files being company-accessible: Many companies have backups of employee devices to protect against data loss. So, those beach photos stored on your work PC that you’d rather not have anyone else see could be accessible company-wide because they’re captured in a backup process.

3. Visit Sketchy Websites

You should assume that any activity you are doing on a work device is being monitored and is accessible by your boss. Companies often have cybersecurity measures in place like DNS filtering that is designed to protect against phishing websites.

This same type of software can also send an alert should an employee be frequenting a sketchy website deemed dangerous to security (which many sketchy websites are).

You should never visit any website on your work computer that you wouldn’t be comfortable visiting with your boss looking over your shoulder.

4. Allow Friends or Family to Use It

When you work remotely and your work computer is a permanent fixture in your home, it can be tempting to allow a friend or family member to use it if asked. Often, work PCs are more powerful than a typical home computer and may even have company-supplied software that someone wouldn’t purchase on their own.

But allowing anyone else to use your work computer could constitute a compliance breach of data protection regulations that your company needs to adhere to.

Just the fact that the personal data of your customers or other employees could be accessed by someone not authorized to do so, can mean a stiff penalty.

Additionally, a child or friend not well-versed in cybersecurity could end up visiting a phishing site and infecting your work device, which in turn infects your company cloud storage, leaving you responsible for a breach.

At least 20% of companies have experienced a data breach during the pandemic due to a remote worker.

5. Turn off Company-Installed Apps like Backups and Antivirus

If you’re trying to get work done and a backup kicks in and slows your PC down to a crawl, it can be tempting to turn off the backup process. But this can leave the data on your computer unprotected and unrecoverable in the case of a hard drive crash or ransomware infection.

Company-installed apps are there for a reason and it’s usually for cybersecurity and business continuity. These should not be turned off unless given express permission by your supervisor or company’s IT team

How Secure Is the Device You Use to Work from Home?

Whether you’re working remotely and worried about causing a data breach or are a business owner with multiple remote team members to secure, device protection is important. Schedule a device security checkup today.

—
Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

Hacking, Data Theft, Online Fraud, Cyber Crime, Hacker

Alarming Phishing Attack Trends to Beware of in 2022

On May 25, 2022

In Cybersecurity

In 2020, 75% of companies around the world experienced a phishing attack. Phishing remains one of the biggest dangers to your business’s health and wellbeing because it’s the main delivery method for all types of cyberattacks.

One phishing email can be responsible for a company succumbing to ransomware and having to face costly downtime. It can also lead a user to unknowingly hand over the credentials to a company email account that the hacker then uses to send targeted attacks to customers.

Phishing takes advantage of human error, and some phishing emails use sophisticated tactics to fool the recipient into divulging information or infecting a network with malware.

Mobile phishing threats skyrocketed by 161% in 2021.

Your best safeguards against the continuous onslaught of phishing include:

Email filtering
DNS filtering
Next-gen antivirus/anti-malware
Ongoing employee cybersecurity awareness training

To properly train your employees and ensure your IT security is being upgraded to meet the newest threats you need to know what new phishing dangers are headed your way.

Here are some of the latest phishing trends that you need to watch out for in 2022.

Phishing Is Increasingly Being Sent via Text Message

Fewer people are suspicious of text messages than they are of unexpected email messages. Most phishing training is usually focused on the email form of phishing because it’s always been the most prevalent.

But cybercrime entities are now taking advantage of the easy availability of mobile phone numbers and using text messaging to deploy phishing attacks. This type of phishing (called “smishing”) is growing in volume.

People are receiving more text messages now than they did in the past, due in large part to retailers and service businesses pushing their text updates for sales and delivery notices.

This makes it even easier for phishing via SMS to fake being a shipment notice and get a user to click on a shortened URL.

Business Email Compromise Is on the Rise

Ransomware has been a growing threat over the last few years largely because it’s been a big money-maker for the criminal groups that launch cyberattacks. A new up-and-coming form of attack is beginning to be quite lucrative and thus is also growing.

Business email compromise (BEC) is on the rise and being exploited by attackers to make money off things like gift card scams and fake wire transfer requests.

What makes BEC so dangerous (and lucrative) is that when a criminal gains access to a business email account, they can send very convincing phishing messages to employees, customers, and vendors of that company. The recipients will immediately trust the familiar email address, making these emails potent weapons for cybercriminals.

Small Businesses Are Being Targeted More Frequently With Spear Phishing

There is no such thing as being too small to be attacked by a hacker. Small businesses are targeted frequently in cyberattacks because they tend to have less IT security than larger companies.

43% of all data breaches target small and mid-sized companies, and 40% of small businesses that become victims of an attack experience at least eight hours of downtime as a result.

Spear phishing is a more dangerous form of phishing because it’s targeted and not generic. It’s the type deployed in an attack using BEC.

It used to be that spear-phishing was used for larger companies because it takes more time to set up a targeted and tailored attack. However, as large criminal groups and state-sponsored hackers make their attacks more efficient, they’re able to more easily target anyone.

A result is small businesses receiving more tailored phishing attacks that are harder for their users to identify as a scam.

The Use of Initial Access Brokers to Make Attacks More Effective

We just discussed the fact that large criminal groups are continually optimizing their attacks to make them more effective. They treat cyberattacks like a business and work to make them more profitable all the time.

One way they are doing this is by using outside specialists called Initial Access Brokers. This is a specific type of hacker that only focuses on getting the initial breach into a network or company account.

The increasing use of these experts in their field makes phishing attacks even more dangerous and difficult for users to detect.

Business Impersonation Is Being Used More Often

As users have gotten savvier about being careful of emails from unknown senders, phishing attackers have increasingly used business impersonation. This is where a phishing email will come in looking like a legitimate email from a company that the user may know or even do business with.

Amazon is a common target of business impersonation, but it also happens with smaller companies as well. For example, there have been instances where website hosting companies have had client lists breached and those companies sent emails impersonating the hosting company and asking the users to log in to an account to fix an urgent problem.

More business impersonation being used in phishing attacks mean users have to be suspicious of all emails, not just those from unknown senders.

Is Your Company Adequately Protected from Phishing Attacks?

It’s important to use a multi-layered strategy when it comes to defending against one of the biggest dangers to your business’s wellbeing. Get started with a cybersecurity audit to review your current security posture and identify ways to improve.

—
Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

Important Steps to Take Before You Recycle a Mobile Phone Number

On May 20, 2022

In Cybersecurity

It’s not unusual to change a mobile number from time to time. For example, when you move, you may want a number that is local to the area you just moved to. Companies also may end up recycling mobile numbers throughout their staff as people come and go.

If you don’t properly detach your mobile phone number from all the accounts it’s used with, you can leave yourself open to identity theft, credit card fraud, and other crimes.

In a 2021 Princeton University study, it was found that 66% of mobile numbers listed as available by major mobile service providers were still connected to accounts on popular sites (Amazon, PayPal, etc.).

So, after the former owners had turned in the number, it was available for someone else to use when signing up for mobile service. And that number was still being used on the former owner’s cloud accounts, allowing those accounts to easily be breached.

P r i n c e t o n U n i v e r s i t y s t u d y o n t h e r i s k o f r e c y c l i n g m o b i l e n u m b e r s .

Because our mobile numbers are connected to much of our online and offline life, it’s important to take certain steps to ensure that you don’t leave yourself at risk when recycling your phone number.

Change Your Phone Number for Online Accounts

We all generally have more online accounts than we immediately remember. The average person must juggle 100 passwords, and most of those passwords will be to a website or cloud app service of some kind.

The first thing you want to do is begin visiting your online accounts and cloud applications to update your mobile phone number. Many of these apps now use a text message to your number as a form of verification if you’ve lost your password.

You want to ensure any password reset messages go to you and not someone that has requested your old number for the express purpose of identity theft or account compromise.

Change Your Number for Social Media Accounts

Technically, a social media account is also an online account, but many people think of them as a separate entity. When a Facebook or LinkedIn account is compromised, the hacker often will send social phishing messages out to your friend connections to try to gain access to sensitive data or scam them out of money.

Make sure to change the phone number listed in your social media accounts. If you are using WhatsApp, which is tied directly to your mobile number, make sure to follow their instructions on changing your number so your communications will remain secure.

Change Your Phone Number for Service Providers That Send You Texts

Text messaging is beginning to replace email for many types of communications. This includes things like shipping notices, confirmations of payments from utility companies, appointment reminders, and sale notices from retailers.

This puts you more at risk if you change your mobile number because the texts you receive from various service providers can be used for identity theft.

Make sure to connect with any services you use that contact you by calling or texting your mobile number to update your information. These offline services could be a:

Plumbing or HVAC company
Dentist or doctor’s office
Pharmacy
Local retailer
Utility company

Double Check All Your Multi-Factor Authentication Prompts

One of the big dangers of having a stranger able to receive your text messages is that they could have access to your codes for multi-factor authentication (MFA).

MFA is designed as a safeguard to help prevent an account breach, even if the perpetrator has your username and password. But if the criminal gets the MFA codes sent to your old number, they can easily get in and change your password, locking you out of your own account.

As you go through the process to update your mobile number in your online accounts, double-check the MFA prompt for any that use this form of authentication security. You want to make sure it’s been properly changed to send a message to your new number.

Review Your Text Message History for Anything You’ve Missed

Inevitably, there will be online accounts or service providers that you’ve missed. For example, that place you always order flowers for on a loved one’s birthday every year but never visit at other times.

Scroll through your text message history to find any other accounts that you may have forgotten to update.

Text Friends, Family & Colleagues from the New Number

Once your online security is taken care of, you want to stop friends, family, and colleagues from accidentally texting your old number. This can happen in both one-on-one and group SMS chats.

Send a text message from your new number asking them to immediately update your contact with that number when they receive it. Then go the additional step by asking them to delete any messages that used your old phone number. This can help prevent them from accidentally grabbing that message instead of your new one when texting you in the future.

How Secure Is Your Mobile Device?

Mobile devices are increasingly being attacked by malware and phishing. Is your device properly secured? Don’t leave yourself at risk, request a mobile security check to protect your personal data and identity.

—
Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

Which Type of Hackers is Endangering Your Business Data? (And How to Protect Your Sensitive Info from Them)

By David Littrell

On April 28, 2022

In Business Continuity, Cloud, Cybersecurity

Your data is pivotal to running a successful company. If you don’t have proper security measures in place, hackers can easily steal your data and take you out of business.

Cybercriminals might be the biggest threat facing your company. Besides gaining access to your money and accounts, they can also take over critical software, preventing you from collaborating with clients.

Any organization can fall victim to hacking. However, small and medium businesses are particularly at risk.

Why?

Too often, their owners don’t always address cybersecurity when launching their company. Sometimes, they even just hire the first IT service provider they see. They also don’t know how to shield themselves from online attackers, making them low-risk targets.

As a result, these organizations often go under due to the loss of sensitive data. It isn’t a risk you can take.

To help mitigate it, this article will introduce you to the various types of hackers and explain how to protect your business from them.

THE 5 TYPES OF HACKERS TO WATCH OUT FOR

Here’s a quick list of potential hackers, depending on what they’re after:

#1. HACKERS WHO ARE AFTER PERSONAL INFORMATION

Many hackers are dying to get their hands on the personal information of your clients and employees. It includes birth dates, financial data, and social security numbers.

Social security numbers might be the most valuable asset they want to get ahold of since cybercriminals can use them for various purposes. For instance, they can perform tax fraud, open credit accounts, and make other significant identity breaches.

In addition, financial data can be utilized for fraudulent activities and purchases, especially if it lacks robust digital security systems.

#2. HACKERS WHO WANT TO GET INTO THE DIGITAL INFRASTRUCTURE

Storage and data servers are expensive – and hackers know that.

In order for them to cut costs, hackers may aim to store their applications and data on your infrastructure instead. The better your infrastructure, the more likely cybercriminals are to target it. This can strain your network to the limits and have devastating effects on your business.

Unsurprisingly, tech companies are some of the most common victims of this type of hacking.

The common indicators that a hacker has tapped into your digital infrastructure include:

Running out of storage faster than usual
Your network suffers slowdowns
You may have unknown devices on your network.

#3. HACKERS WHO ARE AFTER CONFIDENTIAL INFORMATION

Few business aspects are as important as your intellectual property (IP). Your products and services enable you to stand out from the competition and strike a chord with the target audience.

A huge problem arises if hackers steal the design of your upcoming product before you launch it or submit your patent. A competitor may obtain the information, allowing them to hit the market first and undercut your sales.

#4. HACKERS WHO WANT TO GET ACCOUNT DATA

Sure, you and your IT service provider might have done enough so that hackers might not be able to obtain financial data. But are your employees’ accounts secure?

If hackers compromise them, they may let them run scams and gain information to disrupt your operations.

For example, losing CEO login credentials can be devastating. Besides granting hackers access to sensitive information, it also helps them impersonate the CEO. In return, they can solicit information from employees or clients and halt your operations.

This data breach can lead to widespread confusion, tarnishing your reputation.

#5. HACKERS WHO AIM TO HAVE NETWORK CONTROL

In some cases, hackers aren’t after data. Instead, they want to gain control of the entire network. And to make it happen, they launch ransomware attacks.

These activities enable them to lock you out of the system and make data inaccessible until you pay a ransom. They’re typically initiated through spam, phishing emails, and online ads.

The average ransom amount stands at approximately $30,000, but the loss caused by business disruption is much more significant.

HOW TO PROTECT YOUR BUSINESS

Now that you know how hackers can compromise your company, let’s check out 5 effective ways to protect yourself:

WAY #1. INVESTING IN SECURITY RESOURCES

A key factor ignored by many owners is the amount of money and time devoted to cybersecurity. Avoid this mistake by allocating enough resources to set up solid defensive measures. Make sure to invest in a reliable IT service provider to help you out.

This way, your online accounts, hardware, and network should be more secure.

WAY #2. TRAINING YOUR TEAM

Most security systems have weaknesses. And their employees are usually the biggest ones.

For this reason, HR managers and CEOs should ensure their staff follows optimal security measures, both in-office and at home. They must all remember that any phone or laptop they use for work can be a weak point and entryway for hackers.

To introduce your employees to the best security practices, consider arranging security education and training for a month once a year. You can talk about different aspects of your company and the steps necessary to deter cybercriminals, for example.

Sound education can go a long way in promoting a healthy security culture.

WAY #3. ADDING AUTHENTICATION

There are many valuable tools you can use to fend off hackers. One of them is two-factor authentication (2FA) – a simple yet effective weapon against scammers.

This measure requires each user to verify their identity to access your system. You could use it on all business-related accounts to reduce the chances of cybercrime.

Furthermore, encourage your team members to activate 2FA on personal accounts. This way, they’ll be more likely to follow appropriate security practices, reducing the risk of compromised devices and data breaches.

WAY #4. LEVERAGING SOFTWARE

Computer viruses are another go-to tool for hackers. And a great way to deal with them is to incorporate antivirus software.

Make sure your built-in antivirus software is up to date. Also, you can consider a corporate package from trusted companies like BitDefender, Norton, McAfee, and Total AV.

Each machine that can access work resources should rely on this software. Plus, the user should conduct weekly antivirus scans to lessen the chances of computers getting infected by a virus.

WAY #5. PERFORMING SECURITY CHECKS

Checking your system is vital for optimal cybersecurity. Solid antivirus software is practical, but you shouldn’t disregard manual scans. It’s crucial that your IT service provider does this periodically.

More specifically, check who’s accessed your network and make sure each point of access is authorized. Any suspicious activity must be reviewed and rooted out. Otherwise, these red flags can prove fatal for the company.

STAY ON THE SAFE SIDE

Battling hackers may not be the most exciting part of running a business. However, neglecting cybersecurity turns your company into a sitting duck for scammers. You may lose money, data, and your reputation might suffer irreparable damage.

While there isn’t a bulletproof solution, adopting the outlined tactics should be a strong starting point.

Contact us today if you want to discuss your cybersecurity in greater detail and pinpoint potential risks. We can arrange a quick, non-salesy chat and figure out ways to help you.

Article used with permission from The Technology Press.

Why Protecting Your Printers from Cybercrime Is a Must (And 8 Tips for Improving Printer Security)

By David Littrell

On April 11, 2022

In Cybersecurity

Printing devices are often overlooked when it comes to security. But the reality is, cybercriminals can hack your printer to get confidential information.

Your printer is probably the last piece of computer equipment you thought needed protection from cybercriminals.

But the truth is very different.

Attackers actively try to locate the weakest links in security to gain access to and exploit valuable data. And among the weakest links is the printer.

The thing with printers nowadays is that they have access to your devices, network, and the internet. This new open-access functionality makes them an ideal target for cyberattacks.

Unfortunately, many business owners overlook the importance of securing their printers and mainly focus on computers and mobile phones.

Most people still perceive printers as internal devices that serve basic functions. For this very reason, they are an easy target for cybercriminals.

Other than performing unauthorized print jobs, hackers can access confidential information as well as all connected computers and networks all through a printer.

You may also not be aware of the amount of valuable data your printer can store about you – tax files, bank details, financial records, employee information, personal information, etc. All a hacker needs to do is get into the operating system of your printer, and they can collect this sensitive data.

If you’ve just realized the importance of securing your printer, keep reading. This article shares eight tips to help you do just that.


THE 8 TIPS

TIP #1. MAKE SURE YOUR PRINTERS ARE CONFIGURED CORRECTLY

Many things can make a printer vulnerable to cyber threats and security breaches. So, you want to get the basics right to ensure the attacks don’t happen to you.

To start with, make sure to change the default password on your printer. Since anyone can access a printer remotely, a simple “123456” code won’t suffice.

Second, make sure you’re using your own router to print files remotely. Never connect to “Guest” networks.

TIP #2. INSPECT PRINT TRAYS REGULARLY

This one is a no-brainer, but everyone could use it as a reminder. Make sure to check your print trays and get rid of unused pages carrying sensitive information. There’s no easier way to prevent data leaks than this.

Alternatively, you can get a shredder for your office and shred the papers you don’t want anyone to see.

TIP #3. INSTALL MALWARE AND FIRMWARE UPDATES

Invest time and effort to ensure that your malware and firmware protection are up to date and can handle all types of hacks.

The good news is that many printers come with pre-built malware protection.

HP, for example, installs the HP “SureStart” software in their printers that monitors approaching targets when the printer is on. The software can shut down the device if an attack comes its way. This is a great way to prevent attacks from spreading further within the network.

TIP #4. LIMIT ACCESS TO THE NETWORK

Unprotected printers in a network are an extremely easy target for cybercriminals. Sure, businesses and offices require printers to access networks to perform remote prints. But if you can do the job by disabling the network access, make sure you do that.

If not, tweak the printer and network settings to only allow the device to take print jobs from the network you trust. This will help avoid outside interference and security breaches.

TIP #5. UPDATE YOUR PRINTERS

Updating a printer is equally as important as updating your phone to the latest software. Much in the way iOS developers look for bugs and fix them in a new update, printer manufacturers work toward known device vulnerabilities and update the software for added protection.

Look for printer updates so you can easily overcome known threats to the printer. Ideally, update your printers every quarter to get the most out of the security benefits.

TIP #6. INSTALL A FIREWALL

If you run an office, chances are you already have a firewall. But in case you missed this requirement, now’s the time to do it.

Using a reliable firewall helps keep printers safe from cybercriminals.

Your computers most likely come with pre-built firewalls, and all you need to do is keep them enabled. But there are also specialized firewalls for homes and offices that offer advanced security and make it virtually impossible for anyone to break in.

TIP #7. ENCRYPT YOUR STORAGE

Printers with shared networks can perform distance printing. And when a print job is in transit and travels from a computer to a printer, hackers can intercept the data and exploit it

The Critical Importance of Virtualized Infrastructure Security (And 4 Ways to Enhance It)

By David Littrell

On March 10, 2022

In Business Continuity, Cybersecurity

A torn-down virtual infrastructure creates risks for any business. And it can have a significant impact on how quickly you can retrieve your data and resume operations following an attack.

These days, many businesses use virtualized infrastructure for more straightforward data storage. It’s because this approach is superior to physical solutions due to enhanced flexibility, straightforward provisioning, and affordable pricing.

However, this model also requires a comprehensive approach to security.

There’s a much greater risk of data loss, as many tools and practices for physical data protection are nearly useless in the virtual setting. Virtual threats are different, that’s why you need to think beyond traditional perimeter protection.

So, if you’re using a virtualized infrastructure for data storage, keep reading.

This article discusses the risks of improper virtualized infrastructure security and talks about ways you can improve it.

DON’T LEAVE YOUR VIRTUALIZED INFRASTRUCTURE TO CHANCE

Virtualization security is crucial for every business’s security strategy. After all, we now live in a world of virtualized environments and need to apply security to all its layers.

Let’s explore three of the most common virtualization security issues.

ISSUE #1. EXTERNAL ATTACKS

These are a real threat to virtualized infrastructure.

If hackers enter your host-level or server management software, they can easily access other crucial parts of your system. They can create a new user, assign admin rights, and then use that power to extract or destroy your company’s sensitive data.

ISSUE #2. FILE SHARING AND COPY-PASTING

Host and virtual machine (VM) sharing is normally disabled. The same goes for copy-pasting elements between the remote management console and the VM. You can tweak the default settings by tweaking the ESXi host system, but this action isn’t recommended.

Why?

Because if a hacker gains access to your management console, they’d be able to copy data outside your virtual environment or install malware into your virtual machine.

ISSUE #3. VIRUSES

Virtual machines, or VM, are prone to many attacks, with ransomware being among the most popular ones. For this reason, it’s crucial to keep regular backups of your website data and store them off-site at a place where they can’t be encrypted by hackers.

If you fail to perform backups, you may find yourself in a situation where hackers could ask you for money to decipher your data.

Restoring a VM is quite tricky even if you perform regular backups. Therefore, you need to educate your team members on alleviating the risk of getting ransomware and other viruses.

Optimizing Your Virtualized Infrastructure Security

Now that you’re aware of the 3 common issues a business can face if they have an unprotected virtual infrastructure, here are 4 tips on bolstering its security.

TIP #1. MANAGING VIRTUAL SPRAWL

Virtual sprawls are often associated with growing virtual environments. The concept simply means that the more you expand, the bigger the need to keep your VMs secure. However, the number of machines can outgrow your ability to do so.

To manage your virtual sprawl, consider doing the following:

Create an inventory of all your machines at all times
Set up lookouts featuring multi-location monitoring
Monitor IP addresses that have access to your VMs
Look for table locks
Don’t use database grant statements to give privileges to other users
Keep both on- and off-site backups
Assess your virtual environment regularly and determine which machines you need and which ones aren’t necessary
Have a central log of your systems and log all hardware actions
Create a patch maintenance schedule for all machines to keep them up to date

<H3>TIP #2. FOCUSING ON VIRTUAL CONFIGURATION SETUP</H3>

If you use virtual servers, you risk major configuration defects.

That’s why it’s essential to make sure initial setups are free from security risks. This includes unnecessary ports, useless services, and similar vulnerabilities. Otherwise, all your virtual machines will inherit the same problems.

The truth is that many businesses have poor virtual network configurations. You can avoid being one of those by ensuring all virtual applications that call the host (and vice versa) have proper segmentation. This includes databases and all web services.

It’s also worth mentioning that most virtualization platforms only offer three switch security settings: forged transmits, MAC address changes, and promiscuous mode. There’s no protection for virtual systems that connect to other network areas.

So, make sure to investigate each virtualization platform that allows this kind of communication, including all memory leaks, copy-paste functions, and device drivers. You can also tweak the system monitoring assets to look out for these pathways.

TIP #3. SECURING ALL PARTS OF THE INFRASTRUCTURE

It’s imperative that you properly secure all of your infrastructure’s parts. This includes its physical components (switches, hosts, physical storage, routers) and virtual and guest systems. Don’t forget about all your cloud systems as well.

When it comes to protecting different infrastructure parts, here are some things you can do:

Install the latest firmware for your hosts. Virtualized infrastructure needs to have the latest security patches. So, keep all your VMware tools updated.
Your active network elements such as routers, switches, and load balancers should use the latest firmware.
Patch all operating systems with automatic updates. Schedule patch installations outside of your work hours and include automatic reboots.
All virtualized environments should have reliable anti-malware and antivirus software installed (and regularly updated).

TIP #4. HAVING A ROBUST BACKUP PLAN

Proper disaster recovery (DR) and backup plans are crucial in ensuring your business can continue operating after an attack. It’s because both your physical and virtual components can equally suffer from damage done by hacker attacks, hurricanes, etc.

Ideally, you want to have a DR site located at a faraway data center or in the cloud. This way, you’ll alleviate the risk of being shut for a long time if your vital data gets compromised.

Also, make sure to back up your VMs and your physical servers. Fortunately, you can back up your physical systems that operate on Windows or Linux, as well as your VMs that run on any OS.

Additionally, you want to make at least three copies of your data and store two of them in different virtual places. And make sure to keep one backup off-site.

If you want to take things to another level, you can replicate your VMs to a different data center for emergencies.

PRIORITIZE THE SECURITY OF YOUR VIRTUAL INFRASTRUCTURE

If you never gave much importance to virtualized infrastructure security, doing so should be your priority now. Given the number of possible threats, protecting your VMs from unauthorized data sharing, viruses, and other types of attacks is crucial.

All aspects of your physical and virtual components need to be protected to avoid issues. If this topic is all Greek to you, you’re not alone. The reality is that many business owners have struggled with the same problem.

However, you can reach out to us for a 10-15-minute chat where we can discuss how you can bring the security of your virtualized infrastructure to the next level.

Article used with permission from The Technology Press.

Making Your VoIP Network Bulletproof (Six Tips to Protect Your VoIP from Cyberattacks)

By David Littrell

On February 16, 2022

In Cloud, Cybersecurity

Hardly any phone call system in a business beats VoIP when it comes to efficiency and flexibility. However, it’s not immune to cyberattacks. Discover how you can secure your VoIP ASAP.

What kind of communication system are you using for your business?

I asked because many modern-day businesses have now switched to the Voice Over Internet Protocol (VoIP). This technology allows employees to perform voice calls using only their internet connection.

It’s often a wise choice considering that using VoIP comes with several benefits to a business.

Among its benefits include lower operating costs, greater convenience than traditional services, increased accessibility, higher scalability, and the ability to multitask. VoIP also comes with advanced features for teams of all sizes, is completely portable, and offers superior voice quality.

However, VoIP systems also have limitations, with cyberattacks being their number one downside.

The good news is that it’s possible to protect a business’s VoIP system from hackers. And if you already implemented this in your business, it’s not too late to secure it.

Read on to discover the most common threats to your network and tips on preventing them.

THE NEED FOR VOIP PROTECTION

All VoIP systems require a stable internet connection to function properly. Unfortunately, their reliability on the internet makes them vulnerable to various security issues.

Some of the most frequent ones include:

SECURITY ISSUE #1. DENIAL OF SERVICE

Denial of Service (DoS) is a common threat to VoIP systems comprising attacks designed to shut down a machine or network and make it inaccessible for use.

When this happens, legitimate users of VoIP technology may not be able to access their information systems and devices. And call centers can be affected by lower call quality, uptime, and latency.

SECURITY ISSUE #2. WAR DIALLING

War dialing is an attack that controls the company’s private branch exchange (PBX) and scans for other phone networks. This means hackers can dial numbers and connect to modems and other extensions.

SECURITY ISSUE #3. TOLL FRAUD

Toll fraud is a threat that consists of making calls to outside lines from a company’s existing system.

For example, hackers will dial costly international numbers intending to rack up toll charges to your business.

SECURITY ISSUE #4. PHISHING

This is a common threat wherein attackers send fraudulent messages designed to trick victims into revealing sensitive information. Often, the unsuspecting victims would divulge information about passwords, internal IP networks, and similar data.

SECURITY ISSUE #5. MALWARE

It’s a threat where attackers install malicious software via email or phone. A file or code gets delivered over a network and has the goal of infecting, stealing, or exploring the information contained within a system.

After infecting the system with malware, VoIP hackers can enter your network and access critical business information

SECURITY ISSUE #6. CALL INTERCEPTION

The call interception attacker uses unsecured networks to intercept the Session Initiation Protocol (SIP) traffic that serves to initiate, maintain, and terminate real-time voice and video sessions.

A victim of a call interception attack can be redirected to another line hosted by the hacker, for example

6 TIPS FOR BOOSTING VOIP SECURITY

Given the variety of threats imposed by attackers on VoIP systems, it’s necessary to optimize your VoIP security ASAP.

Here are 6 valuable tips to get you started.

TIP #1. SET UP A FIREWALL

Secure firewalls are necessary for all VoIP systems. It’s important to make your VoIP software and hardware firewalls scan information that goes in and out of the system and ensure it’s secure.

If spam or a threat comes your way, the firewall will identify and gain control over it, shielding your system shielded from the attack.

Also, a good firewall will allow the data packets you send to travel unhindered.

TIP #2. USE STRONG PASSWORDs

Your VoIP system is no different from any other software or platform you use for handling sensitive information. For this reason, it needs to be protected with strong and regularly updated passwords.

Aim for combinations of at least 12 characters, including numbers, upper- and lower-case letters, and special symbols. And for ultimate protection, go for passwords consisting of a random character series.

It’s crucial to set a password as soon as you configure your VoIP system. Otherwise, you’re likely to forget about it later.

Also, remember that some VoIP phones come with pre-set passwords, often available publicly. That’s why you should change yours as soon as you get a chance.

Ideally, try to change your passwords every three months.

TIP #3. RESTRICT CALLING

Many VoIP attacks happen due to toll fraud. So, if your business runs locally, there’s no need to have the international call option enabled. This allows you to be on the safe side and avoid paying expensive bills you weren’t even responsible for making.

You can let your VoIP service block 1-900 numbers to avoid toll fraud

TIP #4. ENCOURAGE YOUR TEAM TO REPORT SUSPICIOUS BEHAVIOUR

Many of the VoIP attacks arrive due to irresponsible behavior. To prevent this from happening, educate your team on how they can best do their job without affecting the system’s security.

For starters, they should know how to spot unusual network activity, handle passwords, and report suspicious behavior. They should also report ghost calls and missing voicemails whenever received. Staff also shouldn’t store voicemail for too long.

The reality is that sometimes, cybersecurity training during onboarding often isn’t enough. That’s why you should do periodical training to keep your VoIP safe at all times.

TIP #5. DEACTIVATE WEB INTERFACE USE

Ideally, you should deactivate the web interface used for your VoIP system.

Why?

Using phones on a desktop computer opens an area of weakness to attackers. It’s enough for a single phone user falling prey to leave the whole system exposed to an external party. All your data can be stolen in text format as a result.

So, unless it’s absolutely necessary for you to use the web interface, be sure to secure it very strictly.

TIP #6. USE A VPN FOR REMOTE WORKERS

Virtual Private Networks (VPNs) are great software that encrypts traffic regardless of your employee’s location.

You can set up such a network for your remote staff to prevent data leaks and breaches. The good news is that using this service won’t degrade the call quality.

(RE)GAINING CONTROL OVER YOUR VOIP SECURITY

VoIP systems are a fantastic alternative to landlines. After all, they offer many more features and flexibility at a fraction of the cost. However, their reliability on the internet also makes them susceptible to cyberattacks.

If you have just set up a VoIP system for your company or are thinking of starting one, securing it should be your number one priority. Don’t risk falling prey to toll fraud, malware, phishing, and other attacks. Take some time to secure your business by following the tips from this article.

And if you need more help to implement these changes or would like to further discuss securing your business’s VoIP system, reach out to us and we can set up a 10-15-minute chat.

Article used with permission from The Technology Press.

What Is an MSP (And How to Choose the Right One for Your Business)

By David Littrell

On December 15, 2021

In Business Continuity, Cybersecurity, IT Management

Managing data and IT solutions in-house can be challenging and expensive. That’s why many organizations turn to MSPs.

Digitalization has forced businesses to alter their operations and make IT a huge part of their day-to-day affairs. Still, some owners can’t cope with the change effectively, so they hire a managed service provider, or MSP, to take care of the work.

But what exactly is an MSP?

Simply put, this is a third-party company you can collaborate with to help manage parts of your business, such as your IT or cloud needs. It provides technology and expertise to boost your organization’s scalability.

Working with MSPs can have tremendous benefits for your enterprise.

For instance, their profound understanding of cutting-edge technology can help you improve performance, operations, and security while reducing overheads. In addition, they can offer several creative solutions to help you navigate the evolving landscape of the big data world.

But the strongest suit of any MSP is usually their ability to deliver tailor-made solutions that fit your company perfectly.

Their expertise allows them to analyze your business thoroughly and render their services according to your strengths and weaknesses. Plus, they consider the regulatory environment and compliance to safeguard against legal issues.

Another great thing about MSPs is that they can support your business even after hours.

They offer support measures and staff to maintain and protect your organization 24/7. MSPs can even tap into your system to resolve issues and deploy updates without going to your office using remote technology.

Overall, MSPs can help take your company to the next level. However, you can’t work with just any service provider. You need to select the right team for your enterprise, and this article will show you how.

CHOOSING AN MSP – WHAT TO LOOK FOR

Hiring an MSP shouldn’t be a hasty decision. Instead, you want to take a variety of factors into account.

Here are the six important factors to keep in mind:

FACTOR #1. THE MSP’S TRACK RECORD

Prospective MSPs should provide case studies and success stories to demonstrate they’re suitable for your business. You can also look for testimonials, references, and endorsements. These will help you determine if the team has been operating for a while and if their reputation is solid.

Working with a reputable MSP can give you peace of mind with the knowledge that your system will be appropriately managed. Moreover, you’ll feel confident that the MSP will do all in its power to preserve its name.

The MSP’s success hinges on yours in some respect, which is why they’ll view you as a valuable partner.

FACTOR #2. THE RANGE OF SERVICES IT PROVIDES

MSPs offer a wide array of services. Some teams are full-service companies, meaning they address your cloud and IT needs comprehensively. In contrast, others may help you with different pieces of your tech puzzle.

Therefore, consider your needs carefully and ensure your MSP can meet them.

Regardless of your service package, the MSP needs to keep up with the latest technology trends. Otherwise, numerous security issues may compromise your company and allow the competition to prevail over you.

FACTOR #3. SUPPORT

As previously indicated, MSPs can work round the clock to ensure your business is compliant and maintained adequately. However, they should also increase their support quickly and adjust staff schedules as your company grows.

That’s why you should consider an MSP that offers training for your employees.

It lets them understand the necessary changes and encourages them to train other team members as they join your business. But if your employees are too busy, you can instruct the MSP to carry out all the training.

FACTOR #4. RESPONSE TIME

Your network can go down for any number of reasons, preventing your employees from working and your clients from reaching you. This situation can even cripple your reputation, customer base, and revenue. In the worst-case scenario, it can even make you shut down your business.

Fortunately, a high-quality MSP can help you avoid this scenario. They can identify threats to your system and neutralize them before hurting your company.

Moreover, if an incident takes place, they should respond immediately. They need to mitigate the risks as soon as possible to keep your organization from crumbling.

FACTOR #5. SECURITY AND BACKUP

One of the most important duties your MSP should perform is to shield your data from cyberattacks. This is critical to protecting your company and customers. Besides, safe data storage might be mandatory in your industry, which is why your IT department could use all the help they can get.

Once you work with an MSP, they should recommend robust security solutions and endpoint protection to combat harmful software. And throughout their engagement, they should consider compliance to help prevent legal issues.

Another major part of their mission should be the implementation of backup software. It enables you to retrieve your data in case of a breach. Such implementation may involve automation, a restoration plan, and a no-downtime policy.

With a failproof backup and security strategy in place, you should be able to run your company more confidently. The risk of downtime will be drastically lower, allowing you to operate smoothly, maintain high sales, retain customers, and preserve your brand.

FACTOR #6. GUIDANCE ON WORKFLOW OPTIONS

Your MSP shouldn’t just deal with cybersecurity – they should also suggest adopting the best practices across the entire tech landscape.

For example, they should advise you on various CRM solutions and project management applications. They should also help you revamp your approach to workflow and data to create efficiency in all departments.

The fact is, you can yield tremendous results from their guidance. Your team can work faster, collaborate in real-time, and be more tech-savvy.

RECRUIT YOUR MSP CAREFULLY

While price is important when selecting an MSP, it pales in comparison to all the factors listed above. Be sure they’re a perfect fit for your enterprise, even if you need to pay more.

With high expertise, customized services, and an understanding of threats, a reputable team can help you stay ahead of your competitors.

If you need more assistance choosing your MSP, get in touch with our experienced team. Let’s schedule a quick 15-minute chat and figure out the ideal MSP for your company.

Article used with permission from The Technology Press.

Explaining Cybersecurity Audits (And the Three Tips for Running One)

By David Littrell

On November 11, 2021

In Cybersecurity, IT Management

You need more than the latest antivirus software to ensure your company’s network is secure. A cybersecurity audit helps you create a complete picture of your security strategy.

Cybercrime has grown into one of the epidemics of modern times.

In 2018 alone, we saw 812.67 million instances of malware infection. Meanwhile, 2020 brought with it a 600% increase in cybercrime. And estimates state that ransomware attacks will cost companies over $6 trillion per year by 2021.

If you don’t prioritize cybersecurity, you place yourself and your company at risk of attack.

Now, it’s likely that you already have some strategies in place to combat hackers and other malicious cyber forces. However, you also need to feel sure that the measures you have in place are sufficient.

That’s where cybersecurity audits become important.

In this article, we examine what cybersecurity audits are and share some crucial tips for running one in your company.

WHAT IS A CYBERSECURITY AUDIT?

Think of an audit as a comprehensive examination of every cybersecurity strategy you’ve put in place. You have two goals with the audit:

Identify any gaps in your system so you can fill them.
Create an in-depth report that you can use to demonstrate your readiness to defend against cyber threats.

A typical audit contains three phases:

Assessment
Assignment
Audit

In the assessment phase, you examine the existing system.

This involves checking your company’s computers, servers, software, and databases. You’ll also review how you assign access rights and examine any hardware or software you currently have in place to defend against attacks.

The assessment phase will likely highlight some security gaps that you need to act upon. And once that’s done, you move into the assignment.

Here, you assign appropriate solutions to the issues identified. This may also involve assigning internal professionals to the task of implementing those solutions. However, you may also find that you need to bring external contractors on board to help with implementation.

Finally, you conclude with an audit.

This takes place after you’ve implemented your proposed solution and is intended as a final check of your new system before you release it back into the company. This audit will primarily focus on ensuring that all installations, upgrades, and patches operate as expected.

THE THREE TIPS FOR A SUCCESSFUL CYBERSECURITY AUDIT

Now that you understand the phases of a cybersecurity audit, you need to know how to run an audit effectively such that it provides the information you need. After all, a poorly conducted audit may miss crucial security gaps, leaving your systems vulnerable to attack.

These three tips will help you conduct an effective cybersecurity audit in your company.

TIP #1 – ALWAYS CHECK FOR THE AGE OF EXISTING SECURITY SYSTEMS

There is no such thing as an evergreen security solution.

Cyber threats evolve constantly, with hackers and the like continually coming up with new ways to breach existing security protocols. Any system you’ve already implemented has an expiration date. Eventually, it will become ineffective against the new wave of cyber threats.

This means you always need to check the age of your company’s existing cybersecurity solutions.

Make sure to update your company’s systems whenever the manufacturer releases an update. But if the manufacturer no longer supports the software you’re using, this is a sign that you need to make a change.

TIP #2 – IDENTIFY YOUR THREATS

As you conduct your company’s cybersecurity audit, continuously ask yourself where you’re likely to experience the most significant threat.

For example, when auditing a system that contains a lot of customer information, data privacy is a crucial concern. In this situation, threats arise from weak passwords, phishing attacks, and malware.

More threats can come internally, be they from malicious employees or through the mistaken provision of access rights to employees who shouldn’t be able to see specific data.

And sometimes, employees can leak data unknowingly.

For example, allowing employees to connect their own devices to your company network creates risk because you have no control over the security of those external devices.

The point is that you need to understand the potential threats you face before you can focus on implementing any solutions.

TIP #3 – CONSIDER HOW YOU WILL EDUCATE EMPLOYEES

You’ve identified the threats and have created plans to respond.

However, those plans mean little if employees do not know how to implement them.

If you face an emergency, such as a data breach, and your employees don’t know how to respond, the cybersecurity audit is essentially useless.

To avoid this situation, you need to educate your employees on what to look out for and how to respond to cybersecurity threats. This often involves the creation of a plan that incorporates the following details:

The various threat types you’ve identified and how to look out for them
Where the employee can go to access additional information about a threat
Who the employee should contact if they identify a threat
How long it should take to rectify the threat
Any rules you have in place about using external devices or accessing data stored on secure servers.

Remember, cybersecurity is not the IT department’s domain alone. It’s an ongoing concern that everybody within an organization must remain vigilant of.

By educating employees about the threats present, and how to respond to them, you create a more robust defense against future attacks.

Audits Improve Security

Cybersecurity audits offer you a chance to evaluate your security protocols.

They help you to identify issues and ensure that you’re up-to-date in regards to the latest cybersecurity threats. And without them, a business runs the risk of using outdated software to protect itself against ever-evolving attacks.

The need to stay up-to-date highlights the importance of cybersecurity audits.

However, your security solutions are not one-and-done. They require regular updating and re-examination to ensure they’re still fit for the purposes you’re using them for. As soon as they’re not, there will be vulnerabilities to your business that others can exploit.

Audits improve cybersecurity.

And improved cybersecurity means you and your customers can feel more confident.

If you’d like to conduct a cybersecurity audit but you’re unsure about whether you have the skills required to do so correctly, we can help. We’d love to have a quick 15-minute no-obligation chat to discuss your existing systems and how we may be able to help you to improve them.

Article used with permission from The Technology Press.

Creating an IT Compliance Policy – The 7 Things You Need to Consider

By David Littrell

On October 11, 2021

In Business Continuity, Cybersecurity, IT Management

Conducting business operations in the digital world is prone to security risks. Mitigating them would be impossible if you don’t have an IT compliance policy.

Setting up a robust IT compliance policy in your business is more important now than ever. And it’s because most organizations now depend on digitized services.

Online companies rely on e-commerce websites to do business by taking orders and receiving payments. Even brick-and-mortar organizations utilize software to perform various activities, such as order management and back-office accounting.

In such tech-driven environments, a lack of proper security measures jeopardizes the business leader’s position. Their IT systems get abused, and their technology often becomes a source of scandals.

The only way to avoid this possibility is to create a strong IT compliance policy.

This article will cover key considerations when developing your system of IT compliance.

WHAT YOU NEED TO CONSIDER FOR IT COMPLIANCE POLICIES

FACTOR #1 – PEOPLE, PROCESSES, AND HOW THEY ALIGN TO TECH

IT compliance isn’t just about technology – it also involves people and processes. And the reality is that many organizations focus heavily on their tech, resulting in failed audits due to their failure to consider the other two aspects. This makes the compliance world more complex.

Taking the correct approach can help ensure your enterprise abides by the necessary standards.

FACTOR #2 – RELEVANT LAWS AND REGULATIONS

Laws and regulations stipulate the policies that govern IT compliance requirements. Here are the most common ones:

The Sarbanes-Oxley Act – regulating financial reporting
The Gramm-Leach-Bliley Act – governing non-public personal information and financial data
The Health Insurance and Accountability ACT – regulating health information that healthcare organizations process

Ultimately, you can’t start your compliance process without understanding the laws and regulations applicable to your organization.

You should also ascertain the controls that apply to these laws and regulations. They are process-oriented and technical means to adhere to your policies.

There are various industry and government standards that specify them, including:

Control Objectives for Information and Related IT
National Institute of Standards and Technology
Payment Card Industry Data

These can have a massive bearing on your sector. Therefore, make sure to familiarize yourself with all relevant controls.

FACTOR #3 – RAISING EMPLOYEE AWARENESS OF THE IMPORTANCE OF THE POLICY

One of the biggest threats to your data security is having untrained employees. Their actions can have a huge impact on cybersecurity. For instance, improper software upload, sharing, download, and storing can jeopardize critical information.

The reality is, many employees opt for insecure data transfer methods due to their convenience. Some of the tools they use are personal emails, consumer-grade collaboration apps, and instant messaging. All of these are ideal targets for cybercriminals.

To prevent your business from becoming a victim, your users must learn and understand where various threats originate from. They should especially understand the actions that can give rise to vulnerabilities.

Making file sharing a top priority and investing in proper education demonstrates the significance of IT compliance. Your efforts can help team members willing to adopt the best practices in this field.

When developing your training plan, make sure to include several key topics:

How insecure file transfer methods expose your company to risks
Avoiding phishing scams
Precautions to exercise before using or downloading unsanctioned applications
The conditions for using and creating strong passwords.

FACTOR #4 – HOW YOUR IT POLICY ALIGNS WITH THE COMPANY’S SECURITY POLICIES

Aligning IT compliance with your business operations involves understanding the culture of your organization. For example, your environment can revolve around either processes or ad-hoc ways of doing things.

Enterprises aligning with the former are best off issuing in-depth policies to ensure compliance.

By contrast, companies that match the latter require detective and preventive controls. They need to address specific risks associated with your policy. It helps various auditors understand why you’ve deployed a particular control or decided to face certain risks.

FACTOR #5 – UNDERSTANDING OF THE IT ENVIRONMENT

IT environments directly affect your IT policy compliance design. That said, there are two main kinds of environments:

Homogeneous environments – These consist of standardized vendors, configurations, and models. They’re largely consistent with your IT deployment.
Heterogeneous environments – The other type uses a wide range of security and compliance applications, versions, and technologies.

Generally, compliance costs are lower in homogeneous environments. Fewer vendors and technology add-ons provide less complexity and fewer policies. As a result, the price of security and compliance per system isn’t as high as with heterogeneous solutions.

Regardless of your environment, your policy needs to appropriately tackle new technologies, including virtualization and cloud computing.

FACTOR #6 – ESTABLISHMENT OF ACCOUNTABILITY

IT policy compliance doesn’t function without accountability. It entails defining organizational responsibilities and roles that determine the assets individuals need to protect. It also establishes who has the power to make crucial decisions.

Accountability begins from the top and encompasses executives. And the best way to guarantee involvement is to cast IT policy compliance programs in terms of risks instead of technology.

As for your IT providers, they have two pivotal roles:

Data/system owners – The owner is part of your management team that’s responsible for data usage and care. Plus, they’re accountable for protecting and managing information.
Data/system custodians – Custodial roles can entail several duties, such as system administration, security analysis, legal counseling, and internal auditing.

These responsibilities are essential for IT policy compliance. For example, auditors need to carefully verify compliance activity execution. Otherwise, there’s no way to ensure the implementation is going according to plan.

FACTOR #7 – AUTOMATION OF THE COMPLIANCE PROCESS

Your IT continually evolves and grows. Internal auditors can only review a small number of user accounts and system configurations.

Automation is the only way to ensure you can evaluate enough systems regularly.

BREEZE THROUGH YOUR BUSINESS’S IT COMPLIANCE

Setting up well-designed IT compliance may be a long process, but it can make a world of difference in terms of business security. It keeps your business reputation intact and allows you to avoid penalties and fines.

However, you’ll need to pay special attention to several aspects. And one of the most significant ones is your IT provider.

If your IT isn’t living up to its potential, you’re bound to face compliance issues. This can cause tremendous stress and halt your operations.

Luckily, there might be an easy way out of your predicament. Schedule a quick chat with us to discuss your IT problems and find out how to get more out of your provider.

Article used with permission from The Technology Press.