Category: Productivity

Finding the Right IT Provider: Avoid These 8 Mistakes

By

On March 4, 2021

In IT Management, Productivity

Your business can benefit a lot from working with an IT provider. However, you need to avoid several key mistakes when choosing your team.

Time spent on trying to figure out the technology you use in your business can be costly. While doing that, you can’t focus on your business needs, which can then result in poor customer satisfaction. 

This is where IT providers come into play. 

They enable you to outsource hardware and computing-related services, such as managed IT security and cloud computing. IT providers can also provide a robust IT infrastructure so that you can direct your attention to revenue-generating activities. 

While there are numerous IT providers to choose from, not all of them may accommodate your business’s specific needs. And integrating with the wrong team can raise your spending due to irrelevant services, recurring security issues, data backup problems, and downtime. 

Therefore, you need to be extra careful when selecting your team. The only way to avoid disappointment is to avoid these eight common mistakes when looking for the right IT provider.

THE EIGHT MISTAKES

MISTAKE #1 – INSISTING ON THE NEWEST TECHNOLOGY

Many advertisers want to trick you into believing that the latest technology will resolve all your issues. While the newest virtualization or cloud offerings can boost operations in many enterprises, they might not suit your business. 

Hence, don’t let the hype surrounding new products dazzle you. 

Carefully consider the results your IT provider will help you achieve and determine if the investment enables you to fulfill them. Your provider shouldn’t confuse you with state-of-the-art features – they should guide you and allow for seamless integration. 

<H3>MISTAKE #2 – FAILURE TO CONSIDER THE RESPONSE TIMES</H3>

Determining the response times of your prospective IT providers is essential. You need to ask them how long they usually take to reply to queries and resolve problems. Be sure to gauge their onsite support efficiency, too. 

Not inquiring about their availability is another grave error. Your IT team should provide round-the-clock services, including specialists that will monitor your system. 

Constant monitoring and availability can help ensure you can detect IT issues early. With this, the provider can immediately administer patches and updates to safeguard against disasters. 

Furthermore, your IT provider should offer simple access to their desk support. You should be able to contact them via email, phone, and chat for instant guidance. 

MISTAKE #3 – NEGLECTING THE SECURITY ASPECT

Disregarding the security features of your IT provider might be the most severe mistake. Teams with improper defense mechanisms can’t shield your system from cyber attackers, increasing the risk of losing data and access to resources. 

To avoid this, look for IT providers that can protect you from malware and other threats. They also need to prioritize protecting your business’s confidential data, like trade secrets and customer information. 

When it comes to specific security measures, your IT provider should have features that prevent data intrusions instantly upon detection. The list includes phishing attacks simulations, web content filtering, DNS security, endpoint protection, mobile device management, and dark web protection. 

In addition, responsible teams should eliminate point-of-sale and network intrusions before they compromise your system. Making sure they abide by security compliance and government regulations is also paramount.

MISTAKE #4 – FORGETTING THE BUDGET

Many IT companies operate under pay-as-you-go pricing schemes. Although this helps you minimize upfront investment, adopting a large number of technologies simultaneously without considering the recurring costs can cripple your finances. 

Thus, think twice before signing on the dotted line. 

Research your providers thoroughly and draft your budget with professional assistance. These steps can prevent considerable frustration down the line. 

MISTAKE #5 – NOT DETERMINING SCALABILITY

One of the biggest impediments to growing your company is choosing an IT provider with poor scalability. 

By contrast, scalable IT teams allow your business to evolve and grow. They can continually extend their services to accommodate your company’s goals, even if these goals change.

MISTAKE #6 – OPTING FOR A NON-RESPONSIVE SERVICE LEVEL AGREEMENT

Service level agreements (SLAs) hold IT providers accountable for their services. It establishes standards for responsibilities, quality, scope, and delivery time in writing. Without it, you’ll have no way of ensuring transparent collaboration. 

When selecting your IT provider, find one with a responsive agreement. It can help guarantee the SLA scales with their services while rendering continual improvement.   

MISTAKE #7 – LACK OF TEAM TRAINING AND FEEDBACK

The story doesn’t end once you’ve found and partnered with a trustworthy IT provider. New technologies won’t magically increase your bottom line and decrease outputs. 

To accomplish your goal, your employees will still need to understand how to use your new tech solutions. But bear in mind that not every team member may be able to grasp new tools easily. Some may even prefer the existing platforms.

Fortunately, you can hire IT experts to train them. These professionals should simplify any complex steps and advise your staff on making the most of your new investment. 

Also, some enterprises set up regular training but fail to monitor their team’s performance. This is a huge mistake, as it keeps you from assessing your employee’s response to new technologies. 

So, conduct questionnaires and other forms of feedback collection to determine and address any weaknesses.

MISTAKE #8 – IGNORING EXPERIENCES WITH PREVIOUS CLIENTS

Choosing an IT provider is similar to buying standard products and services. Failure to check user reviews can lead to disappointment. 

To get a clear picture of your IT team’s capabilities, analyze their current and previous clients from similar industries. Look for reviews, testimonials, and ask the provider for a list of projects and references. 

After doing your due diligence, you should be able to tell whether an IT provider is an ideal match for your company. 

However, keep in mind that every IT team is different. For instance, they might be well-versed in the healthcare industry but have no experience working with retailers. That’s why as mentioned, stick to IT providers servicing your industry to get the best results.

FIND THE RIGHT FIT

Nobody wants to end up with a poor IT provider that can’t deliver great results, leaves your company open to cyberattacks, and causes other vulnerabilities. Your investment goes down the drain, and your operations suffer. 

Luckily, we can show you a way out. 

Let’s arrange a quick, 10-15-minute obligation-free chat. We can discuss more ways on how to find the right IT provider for you and ensure you get your money’s worth.

Article used with permission from The Technology Press.

Why Having a Continuity Plan Is a Sign of Great Leadership (And How to Create a Foolproof Plan)

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On February 18, 2021

In Business Continuity, Productivity

Your business faces all sorts of threats that can disrupt your operations. A comprehensive continuity plan can help address them.

Carrying on with business as usual is easy when nothing out of the ordinary is happening. But the fact is, crises can strike anytime. And when it happens, you need to be ready to pivot your operations quickly, safely, and efficiently. 

That’s where a well-thought-out business continuity plan comes into play. 

It prepares you for the worst, such as market nosedives and governments shutting down entire countries. And in these cases, your plan allows you to embrace remote work, enabling you to keep functioning and servicing your clients. It also lets you support your team at home and make them feel comfortable through various predicaments. 

These are just some of the key benefits that a business continuity plan can bring to your business. And this article will delve deeper into its significance and explain how to create one for your company. 

WHY YOUR BUSINESS NEEDS A CONTINUITY PLAN

A business continuity plan details a process that your company should take to neutralize and recover from different threats. It can also help protect your business’s assets and personnel during disasters, allowing them to function uninterruptedly. 

Business continuity plans are usually developed as part of a company’s overall risk management. This means you should consider creating this plan ahead of time, not in the middle of a crisis. 

The most significant benefit of creating a business continuity plan is that it provides a clear picture of how to proceed should those threats happen. It also tells you how those circumstances can impact your operations and how to implement procedures to mitigate them. Furthermore, it helps you check if the systems work and are up to date. 

Another tremendous advantage of having a continuity plan is its ability to ensure secure and continued access to your systems. It dictates how your team and IT service provider can reach critical platforms, the available bandwidth, and whether you need to boost their network capacity. 

The overall effect can be a reduced risk of losing your business and team members. 

It can safeguard against financial loss, lost productivity, and a damaged reputation. On top of that, it helps protect your employees from injuries or death in case of threats. 

But what specific threats can you address with a continuity plan? 

Here’s a quick list:

THREAT #1. PANDEMICS

Pandemics can affect your business plans in numerous ways. 

For example, they can force your employees to work from home, increasing demand for some services, and reducing demand for others. Moreover, they can prevent you from distributing your offerings due to supply chain problems. 

A business continuity plan can help you overcome these bumpy periods. 

It formulates how your team will communicate throughout the period and perform business off-site. And it can also provide several options in terms of service distribution.

THREAT #2. NATURAL DISASTERS

Natural disasters are extreme geographic phenomena, including tornados, tsunamis, volcanic eruptions, wildfires, and earthquakes. They’re tricky because they’re hard to predict and can leave disastrous consequences within seconds.

Like global pandemics, they can disrupt the supply chain in affected areas, which is why you need a business continuity plan.

THREAT #3. UTILITY OUTAGES

Water shutoffs and loss of communication lines or power can hinder your daily operations. It’s especially true if such outages are predicted to last long.

Without a continuity plan, the risk of asset damage and productivity loss is drastically higher.

THREAT #4. CYBERSECURITY

Cyberattacks are computer-based attacks on your technical assets. The most common examples include data theft, ransomware, distributed denial of service, and SQL injections. 

In the best-case scenario, your infrastructure will function less efficiently until you resolve the issue. But in the worst-case scenario, you could lose access to all business data.

CREATE THE BEST CONTINUITY PLAN FOR YOUR BUSINESS

Developing a foolproof continuity plan requires a systematic approach. Here’s what your strategy should involve:

#1. IDENTIFYING GOALS 

Business continuity doesn’t just comprise your IT systems. It encompasses all essential business functions, like public relations, human resources, and operations.

Since your company is unique, you’ll need to create a plan according to your specific goals.

So, determine the most important processes and figure out how to back them up with recovery strategies.

#2. SETTING UP AN EMERGENCY PREPAREDNESS GROUP

Choose several cross-functional managers and anyone else who can contribute to the plan, such as your IT service provider.

Determine the emergency response leader and make it clear they’re in charge of moving things forward when disaster strikes. 

#3. BUSINESS IMPACT ANALYSIS AND RISK ASSESSMENT 

Identify, research, and analyze your potential threats thoroughly. Discuss them with your team and see what would happen if you had to reduce, eliminate, or modify certain services.

 Make sure to document all issues along the way.

#4. FOCUSING ON CUSTOMER SERVICE

Your clients need empathy and transparency during crises. And the only way to meet their expectations in such trying times is to ensure your customer support team understands your continuity plan. 

If necessary, hire more people to answer client inquiries.

#5. ADDRESSING BUSINESS FUNCTION 

Your plan should incorporate critical business functions. These include business risk, impact on customers and employees, emergency policy creating, community partners or external organizations, and financial resources during disasters. 

This is vital to ensure business operations are functioning asap.

#6. STAFF TRAINING AND PLAN UPDATES 

Present your continuity plan to stakeholders and promote a proactive approach through trial runs to verify the plan works. This way, you can pinpoint any weaknesses or missing aspects. Then, based on your findings and feedback, train your staff to make the implementation smoother.

Following this tactic doesn’t leave much room for error. 

Besides helping you maintain business operations and the supply chain, it also builds customer confidence. If your response to emergencies is effective, your customers will appreciate it. This allows you to preserve your brand, prevail over your competition, and mitigate financial loss. 

DON’T LET CRISES CRIPPLE YOUR BUSINESS

Disasters can be the ultimate test of your leadership abilities. 

That’s why instead of leaving your company to chance, create an in-depth business continuity plan before emergencies arise. Make sure everyone is on the same page, and you’ll be able to come out stronger after any predicament. 

If you need more insights into developing a continuity plan, get in touch with us today. Let’s set up a 10-15-minute chat to determine your goals and how to achieve them. 

Article used with permission from The Technology Press.

Enhancing Office Productivity With Google Chrome: The 12 Best Extensions To Improve Your Workflow

By

On January 12, 2021

In Microsoft, Productivity

Working from your computer or smartphone is convenient, but it can also be distracting. To maintain productivity, you should install effective Google Chrome Extensions. 

Google Chrome is arguably the most popular browser on the planet. It’s best known for allowing faster loading of websites, optimized performance, and an intuitive interface. As a result, it can help your team complete their daily duties much faster. 

However, it raises the same concern as other browsers – ample room for distractions. 

Your team members can easily switch to YouTube videos or social media, lowering their productivity. And it can often get out of hand, preventing your staff from meeting deadlines and reducing customer satisfaction. 

That said, you can help your employees get back on track and maintain productivity. All you need to do is incorporate practical extensions into your browser. 

This article will list the 12 best Google Chrome extensions that can help increase office productivity in your business.

THE 12 EXTENSIONS

EXTENSION #1 – BLOCKSITE

BlockSite can enable your team to stay focused by blocking harmful or distracting websites. This extension is perfect for team members who tend to drift away due to all the online activities that seek their attention. 

Some of the web pages you can block access to with BlockSite include social media platforms like Facebook, Twitter, and Instagram. But if you don’t wish to block them completely, you can limit access to them during breaks. 

EXTENSION #2 – ADBLOCK

AdBlock is one of the most widely used extensions for Google Chrome. More than 10 million users rely on it to remove most ads by preventing them from showing up on their screens. 

It can also help your team avoid malware-ridden ads, improving their experience in turn by increasing browsing speed. 

EXTENSION #3 – LASTPASS

Remembering your passwords can be extremely challenging. Thankfully, LastPass can provide an efficient solution. 

LastPass is an effective alternative to your browser’s built-in password manager, generating new passphrases whenever you log into a web page. 

In addition, the extension can synchronize passwords across various devices, providing easy access to accounts, credit cards, and form filling. 

EXTENSION #4 – EVERNOTE WEB CLIPPER

Although Chrome has a convenient bookmark feature, Evernote might be even more powerful. You can use Evernote Web Clipper to save your internet content for later viewing.

This extension enables you to easily save your web content and transfer it to your account. With just a few clicks, you can obtain images from any website, create summary links, save a distraction-free version of web pages, and make annotations. 

EXTENSION #5 – POCKET

Another effective way to track your online content is through Pocket. This extension can also let you save articles, web pages, and videos for later use. 

Whenever you come across interesting content, hit your Pocket extension and you’ll automatically save it on all your devices. You’ll then be able to access it whenever you want, even if you’re offline.

EXTENSION #6 – MOMENTUM

Momentum isn’t a standard extension. Rather, it’s a custom-made page to replace your default landing page. 

It has a robust, personalized dashboard with a beautiful scenic background, inspirational quotes, weather reports, widgets to favorite sites, and to-do lists. Therefore, it doesn’t just help enhance productivity – it can also motivate your team members to keep grinding. 

EXTENSION #7 – GOOGLE KEEP

Google Keep is a powerful extension that can allow your team to organize their data neatly. Its primary purpose is to help users create to-do lists and take notes. It also works great for saving pages, images and adding notes to them. Plus, it can make voice memos to simplify notetaking. 

To further improve note organization, users can market them with colors and labels. This way, there’s no time wasted when looking for crucial notes. 

EXTENSION #8 – CLOCKIFY TIME TRACKER

Monitoring workplace performance is critical, and Clockify Time Tracker is the ideal extension for this. 

As the name suggests, it tracks time spent on specific activities. Your staff can later use the results to analyze their productivity levels and determine their weaknesses. 

The extension lets users schedule break intervals, operate in pre-set work periods, detect idle time, set reminders, and integrate with more than 50 business apps. 

EXTENSION #9 – STAYFOCUSED

If you want your team to stay away from distracting websites but don’t want to remove them altogether, StayFocused may be the answer. 

This extension can help your employees avoid distractions by limiting the time they can spend on them. 

What’s more, StayFocusd comes with a handy Nuclear Option. It sets the time during which your team can’t access certain websites. Once you activate this option, there’s no way to deactivate it until the time expires. 

EXTENSION #10 – NOISLI

The main purpose of Noisli is to enhance your team’s productivity. It allows you to select the sound combination your staff finds most inspiring. This can include falling rain, storms, wood noises, wind, crickets, fire crackling, and coffee shop chatter. 

Noisli can be particularly useful if your team works in open offices where background noises often cause distractions.

EXTENSION #11 – HYPERCONTEXT

Hypercontext is an extension that can help teams maintain high performance by combining engagement measures, quarterly priorities, and weekly meetings. 

The platform enables you to create collaborative, one-on-one meetings, access conversations starters, and elicit feedback from each team member. You also get a feature that can help limit social media distractions and encourage your staff to prepare for their meeting.

EXTENSION #12 – TODOIST

Todoist is a straightforward yet helpful task manager. It can help users monitor their projects and tasks by delegating or organizing them from your browser. 

This extension is a terrific option for tracking multiple deadlines. After all, it can set due dates and help you prioritize specific tasks accordingly. 

TAKE YOUR PRODUCTIVITY TO NEW HEIGHTS WITH GOOGLE CHROME

Streamlining office productivity isn’t just about providing your team with cutting-edge computers and advanced software. It also has to do with installing appropriate extensions on your web browser. 

We’ve given you many options for Google Chrome with this article. It’s now up to you to decide which ones work best for your company. Remember that by incorporating them into your business, your workforce should become more efficient. 

Give us a call if you want to find out other tips to help boost employee productivity. We can have a non-salesy chat about it.

Article used with permission from The Technology Press.

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